AFTER-SALES POLICY

SUPPORT THAT
CONTINUES
AFTER DELIVERY.

Clear guidance for custom display orders, delivery issues, missing parts, installation questions, and practical remedies.

HOW OUR POLICY WORKS

Made to order means support must be specific.

Milin display systems are produced to approved dimensions, structures, and artwork. They are not standard retail products that can be returned to stock and sold again. For this reason, completed custom orders are normally not returnable or exchangeable.

Before dispatch, we send production photos or videos for confirmation. If you discover missing accessories, damaged parts, or an installation problem when preparing your event, contact our team with clear evidence. We will review the cause and provide the fastest practical solution available for that order.

WHAT WE SUPPORT

Practical help when something is missing, damaged, or difficult to install.

01 · INSTALLATION

Remote setup guidance

If the structure is difficult to identify or assemble, our team can explain the installation sequence through photos, video, or a live video call.

02 · PARTS

Missing or damaged accessories

When a verified accessory is missing or arrives damaged, we assess the affected item and arrange a suitable replacement or other practical remedy.

03 · GRAPHICS

Printing or production issues

For a verified production error that differs from the approved artwork or order specification, we review reprinting, remaking, or another agreed solution.

THE REVIEW PROCESS

Four steps from problem report to an agreed remedy.

01

Report

Send the order reference, affected quantity, event date, and a short explanation of the issue.

02

Document

Provide clear photos or video of the packaging, product, damaged area, missing part, or installation step.

03

Review

We compare the evidence with the approved design, production records, packing information, and shipment condition.

04

Resolve

We propose technical guidance, replacement parts, a graphic reprint, a remake, or another solution suited to the verified cause.

WHAT TO SEND

Good evidence helps us act faster.

  • 01
    Order details

    Invoice, sales order, product name, affected quantity, and delivery date.

  • 02
    Packaging condition

    Photos of the outer carton, bag, flight case, or wooden crate before disposal.

  • 03
    Clear issue evidence

    Wide and close-up photos or a short video showing the exact damaged, missing, or incorrect item.

  • 04
    Event timing

    Tell us when and where the display must be installed so we can evaluate the most practical response.

POLICY BOUNDARIES

What is covered by review—and what normally is not.

Eligible for review

  • Missing accessories or parts confirmed against the packing information.
  • Damage visible when the shipment is opened and supported by packaging evidence.
  • A production result that does not match the approved structure, size, or artwork.
  • Installation difficulty that can be resolved through technical guidance.

Normally not returnable

  • Custom structures and printed graphics made to the buyer’s approved requirements.
  • Approved artwork, spelling, color, dimensions, or layout later changed by the buyer.
  • Damage caused by incorrect installation, misuse, poor storage, venue handling, or unauthorized modification.
  • Normal wear after an event or differences between separate repeat-production batches.

Milin does not apply a general fixed warranty period to every custom promotional display. The quotation, approved specification, order documents, evidence, and verified cause determine the available remedy for each case.

NEED SUPPORT?

Send the issue details before your event deadline becomes urgent.

Include your order reference, photos or video, affected quantity, and required installation date.

[email protected]+86 150 9996 5656

滚动至顶部